1) Due to COVID-19, are you accepting any exchanges?
YES we are aslong as the item still has the tag on it and is returned in 1-3 business days.
2) How long is processing time?
PLEASE allow 1-3 business days for your order to be shipped. Be sure to include an email or telephone number when checking out, so your tracking number can be sent to you and you’ll be able to track your package once it has arrived to the shipping facility.
3) What shipping carriers do you use?
USPS and UPS. Please be mindful that due to COVID 19, some shipping carriers are behind. We will do our part in making sure that your package arrives at the drop off site in a timely manner BUT in the case that your package is stuck, lost, or stolen in the hands of the SHIPPING CARRIER...... please file a complaint with that business first and we will try our best to help and/or accommodate you for your troubles!
4) My eyeglasses/sunglasses were broken when I received my package, what should I do?
PLEASE be sure to contact us via email or any of our social media accounts as soon as you open your package and realize they are broken! Make sure to send us a photo of how the glasses are broken and we will either
A) refund you OR
B) send you a new pair of sunglasses if they are available.
IF YOU DO NOT CONTACT US WITHIN 24 HOURS OF YOUR PACKAGE BEING DELIVERED TO VERIFY THAT YOUR SUNGLASSES ARE BROKEN WE WILL NOT REFUND YOU OR GIVE YOU A NEW PAIR!
5) I chose "PICK UP" instead of shipping on the website, how should I contact you?
TEXT 937-265-0585 or contact us on any of our social media accounts so we can schedule a day and time for us to meet.
6) I chose to pay once I pick my order up, do you take Cash, Venmo, or Cash app?
We take all three, but if using Cash app or Venmo... you must add $2 to your total because of the business transaction/tax fee!